5zzz Privacy Policy

5zzz ("we", "us", "our") is committed to protecting the privacy of all individuals who use the 5zzz platform at 5zzz.bio ("the Platform"). This Privacy Policy sets out in clear terms what personal data we collect from you, the purposes for which we use it, how long we retain it, who we may share it with, and what rights you have in relation to your personal data.

By creating an account on 5zzz or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform and contact us at [email protected] to request account closure.

Information You Provide Directly

When you register for an account or interact with 5zzz services, you may provide us with the following categories of personal data:

• Identity information: full name, date of birth, gender, nationality, and a copy of a government-issued identification document (such as a National ID card or passport) where required for KYC verification.
• Contact information: email address, phone number, and residential address.
• Account credentials: username and encrypted password. We never store passwords in plain text.
• Payment information: mobile wallet identifiers (such as your bKash or Nagad account number) and card details (where applicable) required to process deposits and withdrawals. Full card numbers are not stored on 5zzz systems.

Information Collected Automatically

When you use the Platform, certain technical and behavioural data is collected automatically to ensure the security, stability, and performance of 5zzz services:

• Device and network data: IP address, device type, operating system, browser type and version, mobile carrier, and network connection type.
• Usage data: pages visited, features used, session duration, click patterns, game history, betting history, and deposit and withdrawal transaction records.
• Cookie and tracking data: session cookies and analytics identifiers used to maintain your session and understand how the Platform is used in aggregate. See Section 9 for full cookie information.

Information from Third Parties

In certain circumstances, 5zzz may receive personal data about you from third parties. This includes identity verification data from KYC service providers, fraud-detection signals from payment processors, and — where you have consented — promotional partner data used to attribute how you found 5zzz. In all cases, 5zzz requires third-party data providers to confirm that data is transferred lawfully and with appropriate consent where required.

5zzz uses personal data for the following purposes, each of which is described further below:

• Account management: to create and maintain your 5zzz account, verify your identity, authenticate your login sessions, and manage account security.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; to maintain accurate transaction records; and to resolve payment disputes.
• Compliance and legal obligations: to meet our Know Your Customer (KYC) obligations, conduct anti-money laundering (AML) checks, respond to lawful requests from competent authorities, and comply with applicable laws and regulations.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, account misuse, bonus abuse, money laundering, and other prohibited conduct on the Platform.
• Service improvement and analytics: to understand how players use the Platform in aggregate, identify areas for improvement, test new features, and optimise page performance — particularly for users on mobile data connections in Bangladesh.
• Customer support: to respond to your enquiries, resolve complaints, and provide assistance through our support channels.

5zzz processes personal data on the following legal bases:

• Contractual necessity: processing required to provide you with the services you have registered for, including account management, payment processing, and game delivery.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including KYC and AML requirements.
• Legitimate interests: processing for fraud prevention, platform security, and aggregate analytics, where those interests are not overridden by your privacy rights.
• Consent: where you have given us your explicit consent — for example, to receive promotional communications. You may withdraw your consent at any time by contacting [email protected].

5zzz does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment processors, solely for the purpose of processing your deposits and withdrawals.
• Game providers: third-party game studios and live casino operators (such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe) that deliver games on the Platform may receive technical session identifiers necessary to operate their games. These providers are not permitted to use that data for any purpose other than game delivery.
• Identity verification providers: KYC and AML compliance service providers who assist 5zzz in verifying your identity and meeting its regulatory obligations.
• Law enforcement and regulators: where 5zzz is required by law, court order, or competent regulatory authority to disclose personal data. In such cases, 5zzz will disclose only the minimum data necessary to satisfy the legal requirement.

In the event of a business restructuring, merger, or acquisition, personal data held by 5zzz may be transferred to a successor entity, subject to that entity assuming the same privacy obligations set out in this policy.

5zzz handles payment data with particular care, given its sensitivity. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is processed through that provider's own secure infrastructure. 5zzz receives a transaction reference and confirmation but does not store full mobile wallet credentials or card numbers on its own servers. All payment-related communication between your device and 5zzz is encrypted using SSL.

Transaction records — including amounts, dates, payment method types (not full account numbers), and outcomes — are retained for as long as required to meet 5zzz's legal and compliance obligations, including those relating to anti-money laundering regulations. These records form part of 5zzz's account history for each player and are accessible to the player through their account dashboard.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit, such as your preferred language, session status, and certain usage preferences. 5zzz uses cookies and similar tracking technologies (such as local storage and pixel tags) to operate core platform functions, maintain session security, and understand aggregate usage patterns.

Types of Cookies We Use

5zzz uses the following categories of cookies:

• Strictly necessary cookies: essential to the operation of the Platform. These enable core functions such as login session management, security token storage, and page navigation. The Platform cannot function properly without these cookies, and they cannot be disabled.
• Analytics cookies: used to collect aggregate, anonymised information about how players use the Platform, such as which pages are visited most frequently and how long sessions last. This data helps 5zzz improve the user experience. No individual player is identified through analytics cookies.
• Functional cookies: used to remember your preferences and settings, such as language selection and display preferences, so that you do not have to re-enter them each time you visit.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

5zzz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. As a general guide: account data is retained for the duration of the account relationship and for a period thereafter as required to meet legal and regulatory obligations (including anti-money laundering record-keeping requirements); transaction records are retained for the period required by applicable financial regulations; and analytics data is retained in anonymised aggregate form indefinitely.

When personal data is no longer required, 5zzz will securely delete or anonymise it in accordance with its internal data management procedures. Where deletion is not immediately possible (for example, where data is stored in backup archives), 5zzz will isolate it from further processing until deletion is possible.

5zzz takes data security seriously and applies industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include: SSL/TLS encryption for all data transmitted between your device and the Platform; encrypted storage of sensitive account and payment data; access controls that restrict internal access to personal data on a strict need-to-know basis; regular security reviews and vulnerability assessments of Platform infrastructure.

Whilst 5zzz implements these protections, no internet-based system can be guaranteed to be completely secure. In the event of a data security incident that is likely to result in a risk to your rights and interests, 5zzz will notify affected users as promptly as practicable and take all reasonable steps to contain the incident and minimise its impact.

As a 5zzz user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data that 5zzz holds about you, together with information about how it is used and with whom it is shared.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right of erasure: in certain circumstances, you may request that 5zzz delete your personal data. This right is subject to 5zzz's legal obligations — for example, we may be required to retain transaction records for regulatory purposes even after account closure.
• Right to restrict processing: you may ask 5zzz to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to withdraw consent: where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5zzz will respond to all verifiable privacy rights requests within a reasonable timeframe. Where a request cannot be fulfilled in full — for example, where legal obligations require us to retain certain data — we will explain the reason for any limitation clearly in our response.

5zzz is strictly an adults-only platform. Registration and use of 5zzz is prohibited for individuals under the age of 21. 5zzz does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on 5zzz, please notify us immediately at [email protected].

5zzz may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. Where changes are material, we will notify registered users via the Platform or by email to the address on their account before the changes take effect. The date of the most recent update is displayed at the top of this page. Your continued use of the Platform following any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how 5zzz has handled your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries promptly.

Email: [email protected] (plain text — not a clickable link). Support is available 24/7, Bangladesh Standard Time (BST, UTC+6).